Choosing an auto glass shop
The FTC questions to ask any repair shop, before you need one.
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Look early
The FTC says: "Look for a repair shop before you need one to avoid being rushed into a last-minute decision." It also says to "Ask for recommendations from friends, family, and other people you trust."
Licenses and complaints
The FTC says: "Ask to see current licenses if state or local law requires repair shops to be licensed or registered." It says your state Attorney General's office or local consumer protection agency may know whether there is a record of complaints about a particular repair shop.
Certifications
The FTC suggests looking for shops that display certifications and making sure they are current. It also says certification alone does not prove good or honest work.
Warranty
The FTC says: "Make sure the shop will honor your vehicle's warranty." Our warranty guide has more.
Paperwork
The FTC says to ask for a written estimate and to get a completed repair order describing the work done.
Sources: FTC, Auto Repair Basics.
FAQ
General information only. We are not a glass shop, insurer, or agent, and we do not schedule, quote, or refer. Whether your policy covers glass damage, and what you would pay, depend on your policy and your insurer; read your policy and ask your insurer or agent. If your vehicle has driver assistance features, follow your vehicle maker's instructions and owner's manual on any calibration after glass work.
Next: repair or replacement
Who decides, and what to get in writing.
